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Call Center Representative 1150
Job Description
Call center representatives, or agents, are the people who provide customer service by serving as a liaison or link between the customers and the business which the agents represent. This is done through the phone, with duties varying depending on the type of company and the services it provides.
Call centers tend to provide vital services for companies as they provide a front through which customers can interact with the company through an easy method by which assistance of any sort can be provided to those who utilize the company’s services. Call center works are thus engaged in promoting their company while simultaneously aiding clients and customers.
Tasks:
Answering phones.
Answering any service related questions by clients.
Assisting clients.
Resolving any technically issues brought up by clients.
Selling products through the phone.
Recording and documenting all incoming calls for quality control purposes.
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