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Sales Associate
Job Description
Sales Associate
Position Summary:
Responsible for greeting and offering assistance to customers as needed. Assists in the execution of merchandising and operational functions to Company Standards within sales floor areas as assigned.
Primary Duties and Responsibilities:
Customer Service:
• Greets all customers with a smile. Assists customers in a friendly, courteous manner. Effectively responds to questions and requests from customers. Promptly responds to call box/phone pages.
• Responds appropriately to POS backup calls and Service Desk calls. Assists at POS and Customer Service as needed and complies with the Company’s 2 in a line standard.
• Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor. Processes rainchecks within Company standards.
• Solicits customers to apply for Charge Cards. Opens new accounts in accordance with Company standards.
Merchandising
• Completes merchandise recovery and sales floor returns. Maintains fitting rooms, sales floor, and work areas.
• Follows Company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
• Identifies and communicates merchandising and sales floor operational opportunities to
Supervisor,Area Supervisor, or MOD.
• Completes price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor.
• Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor according to Company standards. Resolves ad issues as needed by changing signs to reflect current sale price.
• Assists in the maintenance of Company stockroom capacity and organizational guidelines.
• Follows Company Best Practices and participates in Company programs (ie: rewraps, mis-mates, damages, defectives, even exchanges and store shortage action plans).
Replenishment
• Assists the replenishment team in utilizing all replenishment reports daily and ensures Company instock goals are maintained.
Other Duties and Responsibilities:
• Performs/assists in other duties as assigned. Examples may include, but are not limited to: price changes, fitting room recovery, sales floor and fitting room recovery outside of immediate department area, housekeeping duties, preparation and taking of inventory, and stock room organization.
Preferred Qualifications:
• Prior experience in sales, customer service or other work environment working with the public.
Job Requirements:
• Ability to lift up to 40 pounds on an occasional to frequent basis.
• Ability to spend up to 100% of work time standing or moving about the departments within the store.
Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
• Adherence to Company policy and procedures is required.
• Regular attendance is required.
Additional Information:
• Effective verbal and written communication skills.
• Basic math and reading skills, legible handwriting, and attention to detail.
• Ability to work as part of a team and interact effectively with others.
• Critical features of this job are described within this job description. Job responsibilities may change at any time due to business needs.
• Please discuss requests for reasonable accommodations with hiring manager.
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