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Coffee Specialist
Job Description
As the Coffee Inventory/Replenishment member of our Bakery team, your role will include ordering, replenishing, and merchandising coffee products. You will have some discretion regarding quantity and product selection, and will be empowered to source some products from local vendors. Additionally you will work to maintain attractive Bakery displays and supporting the regional Bakery vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities & Qualifications:
Principle Duties and Responsibilities:
1. Assume primary responsibility for Coffee products.
2. Give every customer immediate and undivided attention.
3. Follow through on all customer questions and requests.
4. Successfully complete Quest training program.
5. Ability to work well within a team.
6. Team lift required for any item over 40 lbs.
7. Keep department supplies filled and maintained.
8. Follow established food safety procedures.
9. Keep all cases and shelves clean, well stocked and properly rotated.
10. Maintain accurate retail pricing and signage.
11. Sample department products to the customers.
12. Take special orders and inform the Team Leader.
13. Be aware of new products and their placement.
14. Maintain back stock areas and coolers.
15. Document product transfers, waste and spoilage using appropriate forms.
16. Practice safe use of all tools and equipment required by the position.
17. Practice proper care and maintenance of all equipment.
18. Know and practice proper lifting techniques.
19. Report safety violations and hazards immediately.
20. Effectively communicate with all TMs regarding proper department operations.
21. Properly package and wrap products for retail sale.
22. Wrap and store unused products in coolers.
23. Help cross merchandise product with other departments.
24. Adhere to cleaning and maintenance schedules.
25. Attend all department, store and training meetings when scheduled.
26. Accept and process product from Receiver.
27. Answer telephones with proper etiquette when time permits.
28. Assist other departments when necessary to facilitate customer service.
29. Participate in regional and national sales promotions.
30. Wash dishes and utensils when necessary.
31. Assist Team Leader in completing scheduled inventories and reports.
32. Place product and supply orders when applicable.
33. Roast raw coffee beans on a daily basis, or to order.
34. Assist in other areas of Bakery as needed.
35. Regular attendance is essential.
36. Perform other duties as assigned by Team Leader/Store Leadership.
Knowledge, Skills and Abilities Required:
1. Ability to work well within a team.
2. Able to lift up to 40lbs unassisted.
3. Able to meet physical job requirements.
4. Must have a passion for natural foods.
5. Able to communicate effectively with others and convey enthusiasm.
6. Possess some customer service experience.
7. Must be self-motivated and solution-oriented.
8. Is available for flexible scheduling to meet the needs of the department.
9. Desire to learn all aspects of Team.
10. Must have Store Team Leader approval.
11. Team Member must be in good standing.
12. Team Members with written active Corrective Counselings must disclose this information to the hiring leader when they are applying for a transfer or promotion.
13. Team Members on an active Final Warning are ineligible to apply or be considered for transfers or promotions.
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the team.
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