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Production / Graveyard 12am-6am
Job Description
This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.
GENERAL DUTIES AND RESPONSIBILITIES:
This is a representative list of the general duties the Retail Consultant may be asked to perform and is not intended to be all-inclusive
* Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
* Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
* Performs multiple tasks at the same time, using automatic equipment capabilities
* Troubleshoots routine equipment problems
* Collates, sorts and organizes customer orders
* Sets priorities of customer projects
* May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP)
* Operates photocopy, binding and other auxiliary equipment
* Operates the Point of Sale terminal (POS), handles money and makes change
* Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Follows instructions of supervisors and assists other team members in performing center functions
* May research customer account problems to resolve disputes
* May ensure center has necessary supplies, equipment and inventory
* Perform all other duties as needed or requested
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