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Shift Lead
Job Description
Responsible for executing the highest standards of shift performance against established operational guidelines. Works with fellow employees, peers and management to continually improve, communicate, and execute shift objectives.
Essential Duties and Responsibilities include the following. Other duties may be assigned by management.
Makes daily decisions regarding time management and support of team members; upholds company standards, product quality and cleanliness standards; must have a sense of urgency.
Motivates, teaches and develops team by taking initiative and delivering outstanding customer service; leads SWIRL + Connect philosophy by example.
Ensures Team Members maintain high quality guest service and safety.
Assists management in maximizing the financial success of the store by ensuring productive shifts
Provides customers full attention, service and satisfaction.
Supports General Manager by exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor management.
Handles cash and maintain accurate draws and deposit. Follows internal cash handling policy accurately.
Serves customers efficiently with the Company’s standard of quality, sanitation and consistency in mind at all times.
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