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Passenger Service Agent
Job Description
Provide customer services for airline passengers including but not limited to reservations, ticketing, baggage service and processing, terminal and gate check-in processing, greeting arriving international flight, handling of VIPs, jetway operation and providing special passenger assistance as required. Other duties as assigned. These Are Tasks An Individual Can Expect To Perform: (as well as other duties as assigned)
Greet and check-in passengers
Check-in passenger baggage
Assist passengers with misplaced baggage
Verify passenger departure documentation
Assist unaccompanied minors (UMs)
Comply with all security requirements
Reschedule passengers with flight interruptions
Assist passengers on arriving international flights
Documentation for all international departures
Produce all required, work-related documentation
These Are Tools/Equipment An Individual May Use To Do The Job:
Monitors (CRTs) and keyboards for passenger processing (carrier supplied)
carrier specific reservation/ticketing software (carrier supplied)
scales for weighing passenger baggage (carrier supplied)
Ticket and baggage tag printing equipment (carrier supplied).
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