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Usher/Ticket Taker
Job Description
Ushers must learn how the seats in a given venue are numbered or alphabetized. In some cases there are no reserved seats and ushers merely help people find seats. In darkened theaters ushers frequently use flashlights to guide them. They also pass out programs, answer questions about performance times, and remind patrons to turn off cell phones and beepers during the event. Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the theater in a safe, calm, and orderly manner.
Ushers have additional responsibilities that fall in the realm of customer service. For instance, they often help patrons search for lost items, keep unruly people under control, and ask people who are sitting in the wrong seats to move. When disorderly people do not heed the warnings of an usher, a head usher or security guard may be called in. In small theaters ushers often have to perform the duties of ticket takers. Ticket takers are responsible for seeing that only people who have paid the admission charge enter the theater.
Ushers have very little to do during the performance, so they usually get to watch the event free of charge. During theater intermissions or halftime at sporting events, they direct people to refreshment stands and restrooms. When the performance or event ends, ushers make sure that people leave the theater safely.
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