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Guest Service Manager
Job Description
Seeking a Guest Service Manager to oversee the daily operations of Guest Services (Front Desk and Future Booking) to achieve overall company Vision, Mission and financial objectives. The right candidate will possess a passion for customer service, and work effectively with Guest Services Leads and Representatives to ensure we are consistently providing guests with an overall experience that exceeds their every expectation. Communicating with guests and staff, demonstrating professionalism, friendliness, sophistication and confidence is essential. Position requires an individual that can lead by example, embracing and executing Company promotions and initiatives, including gift certificates and series sales.
Responsibilities include: acting as Manager on Duty, opening/closing, as needed, recruiting, training, developing, coaching, and managing a team of Guest Service Representatives. Strong computer skills necessary.
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