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Customer Service / Cashier
Job Description
Position Overview:
You will hold a lasting impression for our customer’s shopping experience by performing all customer service functions according to established procedures. Your role will include assisting customers during the checkout process, performing all cash register functions, and bag groceries or work at customer service desk on occasion. Additionally you will work to maintain attractive Customer Service displays and supporting the regional Customer Service vision. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities & Qualifications:
Principle Duties and Responsibilities:
1. Give every customer immediate and undivided attention.
2. Follow through on all customer questions and requests.
3. Successfully complete QUEST in store training program.
4. Keep department supplies filled and maintained.
5. Follow established food safety procedures.
6. Keep the register area clean and well-stocked.
7. Notify the immediate Supervisor of any errors in retail pricing or signage.
8. Sample store products to the customers.
9. Take special orders and inform the appropriate Team Leader.
10. Be aware of new products and their placement.
11. Practice safe use of all tools and equipment required by the position.
12. Practice proper care and maintenance of all equipment.
13. Know and practice proper lifting techniques.
14. Report safety violations and hazards immediately.
15. Effectively communicate with all Team Members regarding proper department operations.
16. Adhere to cleaning and maintenance schedules.
17. Attend all department store and training meetings when scheduled.
18. Answer telephones with proper etiquette when time permits.
19. Assist other departments when necessary to facilitate customer service.
20. Participate in regional and national sales promotions.
21. Walk the produce department to facilitate product identification.
22. Operate cash register and tally customer purchases.
23. Count out and organize till at the end of the shift.
24. Perform Wrist Wand exercises as scheduled.
25. When necessary, bag groceries and gather shopping carts.
26. Regular attendance is essential.
27. Perform other duties as assigned by Team Leader / Store Leadership.
Knowledge, Skills and Abilities Required:
1. Ability to work well within a team.
2. Able to lift up to 40lbs unassisted.
3. Able to meet physical job requirements, requires reaching above and below shoulder height, constant walking, standing, bending, stooping and heavy lifting.
4. Must have a passion for natural foods.
5. Able to communicate effectively with others and convey enthusiasm.
6. Possess some customer service experience.
7. Must be self-motivated and solution-oriented.
8. Is available for flexible scheduling to meet the needs of the department.
9. Desire to learn all aspects of Team.
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the team.
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