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Customer Experience Leader
Job Description
The Customer Experience Leader is responsible for supervising the resources of the store with the goals of creating the best possible customer experience and maximizing sales. The CEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolve spontaneous customer issues and to adjust resources to drive sales and service. The CEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The CEL Executive reports to the General Manager.
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