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Customer Service Representative 744
Job Description
The Auto Club has immediate entry-level customer service positions available in its Burbank Emergency Road Service ("ERS") Call Center. This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company.
The Emergency Road Service (ERS) duties include but not limited to: Use automated systems and computers to deliver world-class customer service to Auto Club members and contacts,Recognize and diffuse escalated member situations in a patient, professional and courteous manner,Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact,Actively listen, build rapport and display empathy,Build customer satisfaction and loyalty,Display a consistently positive, professional and cooperative tone with members, contacts and coworkers,Thrive in a fast-paced, rapidly changing, high volume work environment,Provide punctual, regular and consistent attendance,Remain flexible to work holidays and weekends in order to meet the constantly evolving customer service needs of our members,Understand that their schedules change (including start times) periodically because of the business needs of a 24 hour, 7 day a week call center,Receive competitive compensation and a variety of company benefits (depending on position)
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