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Front Desk Agent

Front Desk Agent

Front Desk Agent

  • 333 Universal Hollywood Drive Universal City CA 91608
  • Full Time
  • Hospitality

Job Description

Demonstrates positive working relationships and communication skills conductive to a professional and friendly work environment with all departments. -Resolves and/or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently, and courteously in a continuous effort to provide exceptional guest service. -Interacts with guests in a courteous and efficient manner by maintaining a pleasant, smiling, and inviting demeanor at all times. -Maintains professionalism, grace, and dignity at all times. -Develops and maintains positive relationships with guests to provide maximum personalized guest service. -Provides superior service for all guests requests and maintains excellent follow through for all requested services. -Registers guests, assigns rooms and keys, accommodating special requests whenever possible. -Understands and is familiar with room status, availability, room rates, locations, room types, and package elements. -Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check-ins, stayovers, special requests, etc. -Follows proper procedure for noise/disturbance complaints and informs Assistant Front Desk Manager of all complaints. -Posts appropriate charges and credits to guests account. -Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests. -Follows security procedures when issuing guest room keys. -Adheres to all cash handling and credit card policies and procedures. -Follows proper procedure for issuing and closing guests’ safety deposit boxes. -Uses proper mail, package, and message handling procedures. -Maintains clear and concise communication with Front Desk Manager and Assistant Front Desk Manager throughout each shift.
Short Discription
  • Job Type:

    Full Time
  • Posted On:

    15th April, 2008