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Customer Service Representative 1044
Job Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Check to ensure that appropriate changes were made to resolve customers problems.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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