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Customer Service Specialist 33
Job Description
Responsible for friendly, fast & accurate processing of all customer transactions by the cash register per Best Buy Policy & Procedure. Offers store solutions and answers basic questions about store programs, services and product locations.
Key Responsibilities(Essential Functions)
Completes the accurate processing of all transactions:
Operates register and assist customers.
Scans and verifies all product information in the register. Demagnetizes security tag and, as needed, removes hard security tags and/or cassette tape holders.
Bags merchandise.
Offers and sells Gift Certificates/Gift Cards.
Deals with alternate Tax rates.
Balances the register drawer at the end of the shift, identifying discrepancies and following standardized procedures to take Loyalty Survey with clear instruction.
Preforms skill in selling:
Demonstrates skill in listening to customer requets and in creating the best solution for the customer through effective use of the Care and PSP/PRP selling process.
Offers all complete solution products prompted by the register.
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